Support requests

Submit support requests, bug reports and diagnostic files to the Jands Vista support team with this form.
» Open the Support request form

Fixture file requests

Use this form to request Fixtures that are not in the Library. Before submitting a fixture request check for the fixture you need on the New Fixtures page and in the Vista Library ‘New’ folder.
» Open the Fixture request form

General enquiries

If you have a general question and or would like to leave some feedback for us, please fill in and submit this form. Please do not use this form for support requests.
» Open the contact form

Technical bulletins

• Tbjlt151 Forcing a Crash Log or Diagnostic Report (PDF - 150KB)
• TBJLT150 Resolving MAC OSX installation problems (PDF - 141KB)
• TBJLT147 Configuring the Vista i3 Video Output for 2 Displays (PDF - 700KB)
• TBJLT146 Vista L5 BIOS and Tablet Settings (PDF - 151KB)
• TBJLT145 Vista L5 Booting from a USB disk (PDF - 220KB)
• Tbjlt141 DMX Compatibility with Vista consoles (PDF - 141KB)
• Tbjlt134 Creating Crash Dump Files on Microsoft Windows (PDF - 248KB)
• Tbjlt129 Vista I3 Series BIOS Restore Instructions (PDF - 33KB)
• Tbjlt128 Vista T Series BIOS Restore Instructions (PDF - 36KB)
• Tbjlt127 Troubleshooting a shaking cursor on Vista consoles (PDF - 68KB)
• Tbjlt126 Vista Command Line Switches on Windows (PDF - 92KB)
• Tbjlt119 How to create a bootable USB flash drive (PDF - 112KB)
• Tbjlt114 Vista T Series Battery Replacement (PDF - 358KB)
• Tbjlt113 Identifying T Series Hardware Types (PDF - 97KB)
• Tbjlt109 Vista T4/T2 USB Boot Disable (PDF - 79KB)